Every RAX door ships with a complete installation documentation package for the installation team – English manuals, wiring diagrams, FAI photos and a step-by-step commissioning checklist. Remote video-call guidance from our engineers is included with every order.
Six deliverables ship with every order – printed and digital. The installation team receives the same documentation RAX factory technicians use during the 100,000-cycle fatigue test.
Step-by-step assembly instructions with annotated photos at every stage. Written for professional installation and maintenance teams. Covers mechanical assembly, hardware torque specs and safety device mounting.
2D layout drawings showing exact mounting positions, anchor points and clearance dimensions. 3D assembly views illustrate component orientation and sequence. PDF formats included for the site engineer.
Complete electrical schematics for the motor, control box, safety photocells, edge sensors and any optional devices (radar, loop detector, interlock). Color-coded wire labels match the physical harness in the crate.
First Article Inspection photos taken during factory testing. Every component fit is documented before the crate is opened – track joints, panel alignment, motor mounting and limit switch positions documented frame by frame.
Every fastener, bracket, anchor and seal is itemized with size, quantity and installation position. No missing-hardware surprises on site. If anything is short, reference the list and we ship replacements via DHL/FedEx within 5-7 days.
Final test procedure covering 100 operational cycles, safety reversal verification, limit switch calibration, emergency release function and seal inspection. Once signed off, the installation record is archived at RAX for 5 years.
Five structured steps from production completion to a fully commissioned door. RAX engineers are reachable at every stage through remote support channels.
Within 3 days of production completion, the full documentation set ships by email: manual, wiring diagrams, FAI photos, bolt schedule and commissioning checklist. Hard copies travel in the crate.
A RAX engineer reviews the opening dimensions, lintel depth, side room and headroom via video call before the door arrives. Anchor positions are confirmed and any site adjustments are flagged early – before the crate is opened.
The installation team follows the manual step by step. WhatsApp or video-call support is available in real time during the build. Photos of any stage can be sent for engineer confirmation before proceeding to the next step.
The motor, control box and safety devices are wired using the color-coded wiring diagrams. If a connection is unclear, a screen or camera feed can be shared – a RAX engineer walks through the schematic with the installation team live and troubleshoots on the spot.
The 100-cycle test is run, safety reversal is verified, limits are calibrated and the commissioning checklist is signed off. The completed record is archived at RAX for 5 years alongside the tooling and engineering files for future reference.
Each door type has unique critical steps. The installation manual covers all of them in detail – here are the key focus areas RAX engineers emphasize for each product line.
Precision matters most here. Track alignment within 2 mm over the full height ensures smooth curtain travel at speeds up to 2.5 m/s. The servo parameter setup is guided step-by-step in the manual with factory-default values pre-loaded.
Torsion spring winding is the critical safety step – the manual specifies exact winding turns for the door weight and includes winding-bar technique with photos. Track radius sections must be joined flush to prevent panel binding.
Barrel mounting must be level within 1 mm across the full width to prevent curtain drift. Slat threading follows a specific interlock orientation shown in the manual. Limit switch setting is the final calibration step.
Seal integrity is the priority – every gasket joint and insulation seam must be verified before commissioning. Heating wire connection prevents frame icing and is covered with a dedicated wiring sub-diagram in the documentation package.
The first installation of each RAX door type is covered. A RAX engineer joins the installation team on a live video call, shares the technical drawings on screen, and walks through every step in real time – from the first anchor bolt to the final limit-switch calibration.
Answers to the questions buyers ask most before placing their first order. For more, visit our full FAQ page.
Over 5,000 professional installations across 50+ countries – from single high-speed doors in European food plants to 40-door logistics hubs in Southeast Asia. The installation team installs; RAX engineers stand behind every bolt, wire and limit switch with comprehensive documentation and remote support. Every door is 100,000-cycle fatigue tested before it leaves our Cangzhou factory, CE EN 13241 certified, and backed by a 2-year door body / 3-year operator / 5-year servo motor warranty.
