Privacy Policy

Introduction & Controller

This Privacy Policy explains how your personal data is handled when you visit raxdoors.com (the “Website”) and when you contact us, request a quotation, or place an order with us.

The data controller for the Website is RAX Door Technology Co., Ltd., an industrial door manufacturer located in Cangzhou, Hebei Province, China. We are a pure manufacturer and OEM/ODM supplier; we do not provide on-site installation services. As the controller, we determine the purposes and means of processing your personal data and are responsible for protecting it in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Questions about this policy can be directed to info@raxdoor.com.

Information We Collect

Information you provide

When you submit an inquiry form, request a quotation, or correspond with us by email or WhatsApp, we collect the details you choose to share, including:

• Name and company name
• Country
• Email address
• Phone / WhatsApp number
• Opening size and technical requirements
• The content of your message and any drawings, photos or specifications you attach

Information collected automatically

When you use the Website, certain information is collected automatically through cookies and similar technologies, including analytics data and device information such as browser type, operating system, referring pages, pages viewed, and approximate location derived from your IP address.

How We Use Information

We use the information we collect to operate our export manufacturing business and to serve you, specifically to:

• Respond to your inquiries and provide technical consultation
• Prepare quotations and proposals for industrial doors and components
• Produce and share technical drawings and engineering layouts for your approval
• Fulfil orders – manufacturing, quality inspection, export packing and shipment
• Handle OEM/ODM projects under non-disclosure agreement (NDA) protection
• Provide after-sales support, warranty service and spare parts
• Improve our Website, products and services, and meet legal and export-compliance obligations

Legal Bases

Where the GDPR applies, we process personal data on the following legal bases:

• Contract performance – to respond to your inquiry, prepare a quotation, and fulfil an order (including manufacturing, shipment and warranty service).
• Legitimate interests – to improve our Website and services, prevent fraud, and manage our business relationship, where these interests are not overridden by your rights.
• Legal obligation – to comply with export, customs, tax and record-keeping requirements.
• Consent – for non-essential cookies and optional marketing communications, which you may withdraw at any time.

Cookies

Cookies are small text files stored on your device. We use them to keep the Website functioning correctly, to understand how visitors use our pages (analytics), and to remember your preferences. You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect how parts of the Website function.

Data Sharing & Disclosure

We do not sell your personal data. We share information only where it is necessary to deliver our products and services, and only with:

• Service providers that support our operations – for example hosting, analytics, email and CRM tools – each bound by appropriate confidentiality obligations
• Logistics partners, freight forwarders and carriers that arrange shipment of your order
• Customs authorities, inspection bodies and regulators, as required to complete an export order and meet legal obligations

We do not disclose your data to third parties for their own marketing purposes.

International Transfers

Because we are an export manufacturer based in China, the personal data you provide may be transferred to, stored in, and processed in China for the purposes of manufacturing, engineering review, order fulfilment and export documentation. Where your data is transferred outside your home region, we apply appropriate safeguards and ensure the transfer is limited to what is necessary to perform our contract with you and to comply with applicable law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this policy and to satisfy legal, accounting and record-keeping requirements. Inquiry and order records are retained for the duration of our business relationship and for the period required by applicable law. Technical records – including technical drawings and tooling data – may be archived for up to 5 years to support repeat orders and after-sales service.

Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, including access controls, encrypted connections and restricted internal access. Confidential OEM/ODM information receives an additional layer of contractual protection under NDA. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Rights

Depending on your location, and in particular under the GDPR and the CCPA, you may have the following rights with respect to your personal data:

• Access – request a copy of the personal data we hold about you
• Correction – request correction of inaccurate or incomplete data
• Deletion – request deletion of your data, subject to legal retention obligations
• Opt-out – object to, or opt out of, marketing communications and certain processing
• Restriction & portability – request restriction of processing or a portable copy of your data

We do not discriminate against you for exercising your rights. To exercise any right, contact us at info@raxdoor.com and we will respond within the timeframe required by applicable law.

Third-Party Links

The Website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal data.

Children’s Privacy

Our Website and products are intended for business and professional buyers and are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a revised effective date. Material changes will be highlighted here, and we encourage you to review this policy periodically.