{"id":147,"date":"2026-08-02T19:14:38","date_gmt":"2026-08-02T19:14:38","guid":{"rendered":"https:\/\/www.raxdoors.com\/installation-support\/"},"modified":"2026-10-14T10:27:19","modified_gmt":"2026-10-14T02:27:19","slug":"installation-support","status":"publish","type":"page","link":"https:\/\/www.raxdoors.com\/ru\/installation-support\/","title":{"rendered":"\u041f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438"},"content":{"rendered":"\n<!-- deliverable: wp-fragment -->\n<!-- RAX Door Technology - Installation Support page (wp-fragment). 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summary::after{content:\"\\2212\"}\n.rax-is details.faq-body{padding:0 24px 22px;color:var(--muted);font-size:15.5px}\n\/* final cta *\/\n.rax-is.finalcta{background:var(--ink);color:var(--light);text-align:center;padding:84px 24px}\n.rax-is.finalcta h2{color:var(--light)}\n.rax-is.finalcta p{color:#cfd2cc;max-width:64ch;margin:0 auto 30px}\n.rax-is.finalcta.cta-row{justify-content:center}\n\/* responsive *\/\n@media(max-width:1024px){.rax-is.grid.c3{grid-template-columns:repeat(2,1fr)}.rax-is.steps{grid-template-columns:repeat(2,1fr)}.rax-is.feature-grid{grid-template-columns:1fr}\n}\n@media(max-width:560px){.rax-is.grid.c3,.rax-is.grid.c2{grid-template-columns:1fr}.rax-is.steps{grid-template-columns:1fr}.rax-is.section{padding:56px 16px}.rax-is.hero{padding:56px 16px}.rax-is.finalcta{padding:56px 16px}\n}\n<\/style> <div class=\"rax-is\"> <!-- HERO -->\n<section class=\"hero\"> <div class=\"wrap\"> <nav class=\"breadcrumb\" aria-label=\"Breadcrumb\"> <a href=\"\/\">Home<\/a><span class=\"sep\">\/<\/span> <strong>Installation Support<\/strong> <\/nav> <span class=\"eyebrow\">Comprehensive Installation Support<\/span> <h1>Complete Installation Support Package<\/h1> <p class=\"sub\">Every RAX door ships with a complete installation documentation package for the installation team &#8211; English manuals, wiring diagrams, FAI photos and a step-by-step commissioning checklist. Remote video-call guidance from our engineers is included with every order.<\/p> <div class=\"cta-row\"> <a class=\"btn\" href=\"\/contact-us\/\">Request Installation Docs<\/a>\n<\/div> <\/div>\n<\/section> <!-- WHAT'S IN THE BOX -->\n<section class=\"section alt\"> <div class=\"wrap\"> <span class=\"eyebrow\">Documentation Package<\/span> <h2>What&#8217;s in the Box<\/h2> <p class=\"lead\">Six deliverables ship with every order &#8211; printed and digital. The installation team receives the same documentation RAX factory technicians use during the 100,000-cycle fatigue test.<\/p> <div class=\"grid c3\" style=\"margin-top:40px\"> <div class=\"card\"> <div class=\"icon\"><i class=\"fa-solid fa-book-open\"><\/i><\/div> <h3>English Installation Manual<\/h3> <p>Step-by-step assembly instructions with annotated photos at every stage. Written for professional installation and maintenance teams. Covers mechanical assembly, hardware torque specs and safety device mounting.<\/p> <\/div> <div class=\"card\"> <div class=\"icon\"><i class=\"fa-solid fa-drafting-compass\"><\/i><\/div> <h3>technical drawings<\/h3> <p>2D layout drawings showing exact mounting positions, anchor points and clearance dimensions. 3D assembly views illustrate component orientation and sequence. PDF formats included for the site engineer.<\/p> <\/div> <div class=\"card\"> <div class=\"icon\"><i class=\"fa-solid fa-bolt\"><\/i><\/div> <h3>Wiring Diagrams<\/h3> <p>Complete electrical schematics for the motor, control box, safety photocells, edge sensors and any optional devices (radar, loop detector, interlock). Color-coded wire labels match the physical harness in the crate.<\/p> <\/div> <div class=\"card\"> <div class=\"icon\"><i class=\"fa-solid fa-camera\"><\/i><\/div> <h3>Pre-Assembly Report<\/h3> <p>First Article Inspection photos taken during factory testing. Every component fit is documented before the crate is opened &#8211; track joints, panel alignment, motor mounting and limit switch positions documented frame by frame.<\/p> <\/div> <div class=\"card\"> <div class=\"icon\"><i class=\"fa-solid fa-list-check\"><\/i><\/div> <h3>Bolt Schedule &amp; Hardware List<\/h3> <p>Every fastener, bracket, anchor and seal is itemized with size, quantity and installation position. No missing-hardware surprises on site. If anything is short, reference the list and we ship replacements via DHL\/FedEx within 5-7 days.<\/p> <\/div> <div class=\"card\"> <div class=\"icon\"><i class=\"fa-solid fa-clipboard-check\"><\/i><\/div> <h3>Commissioning Checklist<\/h3> <p>Final test procedure covering 100 operational cycles, safety reversal verification, limit switch calibration, emergency release function and seal inspection. Once signed off, the installation record is archived at RAX for 5 years.<\/p> <\/div> <\/div> <\/div>\n<\/section> <!-- INSTALLATION SUPPORT PROCESS -->\n<section class=\"section\"> <div class=\"wrap\"> <span class=\"eyebrow\">From Factory Floor to Site<\/span> <h2>Installation Support Process<\/h2> <p class=\"lead\">Five structured steps from production completion to a fully commissioned door. RAX engineers are reachable at every stage through remote support channels.<\/p> <div class=\"steps\" style=\"margin-top:40px\"> <div class=\"step\"> <span class=\"s-num\">1<\/span> <h3>Receive Documentation Package<\/h3> <p>Within 3 days of production completion, the full documentation set ships by email: manual, wiring diagrams, FAI photos, bolt schedule and commissioning checklist. Hard copies travel in the crate.<\/p> <\/div> <div class=\"step\"> <span class=\"s-num\">2<\/span> <h3>Site Preparation Review<\/h3> <p>A RAX engineer reviews the opening dimensions, lintel depth, side room and headroom via video call before the door arrives. Anchor positions are confirmed and any site adjustments are flagged early &#8211; before the crate is opened.<\/p> <\/div> <div class=\"step\"> <span class=\"s-num\">3<\/span> <h3>Guided Assembly<\/h3> <p>The installation team follows the manual step by step. WhatsApp or video-call support is available in real time during the build. Photos of any stage can be sent for engineer confirmation before proceeding to the next step.<\/p> <\/div> <div class=\"step\"> <span class=\"s-num\">4<\/span> <h3>Electrical Connection<\/h3> <p>The motor, control box and safety devices are wired using the color-coded wiring diagrams. If a connection is unclear, a screen or camera feed can be shared &#8211; a RAX engineer walks through the schematic with the installation team live and troubleshoots on the spot.<\/p> <\/div> <div class=\"step\"> <span class=\"s-num\">5<\/span> <h3>Commissioning &amp; Handover<\/h3> <p>The 100-cycle test is run, safety reversal is verified, limits are calibrated and the commissioning checklist is signed off. The completed record is archived at RAX for 5 years alongside the tooling and engineering files for future reference.<\/p> <\/div> <\/div> <\/div>\n<\/section> <!-- BY DOOR TYPE -->\n<section class=\"section alt\"> <div class=\"wrap\"> <span class=\"eyebrow\">Product-Specific Guidance<\/span> <h2>Installation Considerations by Door Type<\/h2> <p class=\"lead\">Each door type has unique critical steps. The installation manual covers all of them in detail &#8211; here are the key focus areas RAX engineers emphasize for each product line.<\/p> <div class=\"grid c2\" style=\"margin-top:40px\"> <div class=\"door-card\"> <h3>High Speed Doors<\/h3> <p>Precision matters most here. Track alignment within 2 mm over the full height ensures smooth curtain travel at speeds up to 2.5 m\/s. The servo parameter setup is guided step-by-step in the manual with factory-default values pre-loaded.<\/p> <ul> <li>Track alignment and plumb verification (2 mm tolerance)<\/li> <li>Tension spring calibration to curtain weight<\/li> <li>Servo motor parameter setup (speed, acceleration, brake delay)<\/li> <li>Safety photocell and bottom-edge sensor positioning<\/li> <\/ul> <a href=\"\/high-speed-doors\/\">View High Speed Doors &rarr;<\/a> <\/div> <div class=\"door-card\"> <h3>Sectional Doors<\/h3> <p>Torsion spring winding is the critical safety step &#8211; the manual specifies exact winding turns for the door weight and includes winding-bar technique with photos. Track radius sections must be joined flush to prevent panel binding.<\/p> <ul> <li>Torsion spring winding (exact turns per door weight)<\/li> <li>Track radius section joining and alignment<\/li> <li>Panel joining with hinge and roller installation sequence<\/li> <li>Operator chain\/belt tension and limit setting<\/li> <\/ul> <a href=\"\/sectional-doors\/\">View Sectional Doors &rarr;<\/a> <\/div> <div class=\"door-card\"> <h3>Roller Shutter Doors<\/h3> <p>Barrel mounting must be level within 1 mm across the full width to prevent curtain drift. Slat threading follows a specific interlock orientation shown in the manual. Limit switch setting is the final calibration step.<\/p> <ul> <li>Barrel mounting and level verification (1 mm across width)<\/li> <li>Slat threading with correct interlock orientation<\/li> <li>Limit switch setting for open\/close travel<\/li> <li>Guide rail fixing and bottom rail seal engagement<\/li> <\/ul> <a href=\"\/roller-shutter-doors\/\">View Roller Shutter Doors &rarr;<\/a> <\/div> <div class=\"door-card\"> <h3>Cold Storage Doors<\/h3> <p>Seal integrity is the priority &#8211; every gasket joint and insulation seam must be verified before commissioning. Heating wire connection prevents frame icing and is covered with a dedicated wiring sub-diagram in the documentation package.<\/p> <ul> <li>Seal integrity check (gasket compression and continuity)<\/li> <li>Heating wire connection for frame anti-icing<\/li> <li>Insulation joint sealing at panel-to-frame interface<\/li> <li>Pressure relief valve verification (for below -18&#176;C rooms)<\/li> <\/ul> <a href=\"\/cold-room-doors\/\">View Cold Storage Doors &rarr;<\/a> <\/div> <\/div> <\/div>\n<\/section> <!-- REMOTE VIDEO GUIDANCE -->\n<section class=\"section dark\"> <div class=\"wrap\"> <div class=\"feature-grid\"> <div> <span class=\"eyebrow\">Premium Support Option<\/span> <h2>Remote Video-Call Installation Guidance<\/h2> <p class=\"lead\">The first installation of each RAX door type is covered. A RAX engineer joins the installation team on a live video call, shares the technical drawings on screen, and walks through every step in real time &#8211; from the first anchor bolt to the final limit-switch calibration.<\/p> <ul class=\"feature-list\"> <li><strong>Free 30-minute video call<\/strong> for the first installation of any RAX door type<\/li> <li><strong>Screen-share technical walkthrough<\/strong> &#8211; engineer highlights each mounting point and sequence on the drawings live<\/li> <li><strong>Real-time troubleshooting<\/strong> during assembly &#8211; point a camera at any component and get immediate guidance<\/li> <li><strong>Available Mon-Sat, 9:00-18:00 CST (UTC+8)<\/strong> &#8211; book a slot with the account manager 24 hours ahead<\/li> <li><strong>Engineer speaks English + Chinese<\/strong> &#8211; technical vocabulary included, no translation lag on critical steps<\/li> <\/ul> <div class=\"cta-row\" style=\"margin-top:30px\">\n<a class=\"btn ghost\" href=\"\/technical-support\/\">Technical Support &amp; Spare Parts<\/a> <\/div> <\/div> <div class=\"feature-img\"> <img decoding=\"async\" src=\"https:\/\/www.raxdoors.com\/wp-content\/uploads\/2026\/08\/rax-door-company-2.jpg\" alt=\"Industrial door assembly area at the RAX factory - the same build steps RAX engineers walk through with the installation team on a remote video call\" width=\"560\" height=\"420\" loading=\"lazy\"> <\/div> <\/div> <\/div>\n<\/section> <!-- FAQ -->\n<section class=\"section\"> <div class=\"wrap\"> <span class=\"eyebrow\">Common Questions<\/span> <h2>Installation Support FAQ<\/h2> <p class=\"lead\" style=\"margin-bottom:36px\">Answers to the questions buyers ask most before placing their first order. For more, visit our <a href=\"\/faq\/\" style=\"color:var(--gold-dk);font-weight:700\">full FAQ page<\/a>.<\/p> <div class=\"faq-wrap\"> <details> <summary>Does RAX provide on-site installation?<\/summary> <div class=\"faq-body\">RAX is a manufacturer and does not provide on-site installation as a standard service. Every order ships with a complete installation documentation package &#8211; English manuals, wiring diagrams, FAI photos, bolt schedule and commissioning checklist &#8211; written for professional installation teams. Remote video-call guidance from RAX engineers is included with every order. For projects of 10+ doors, on-site engineering supervision is available at cost (travel, accommodation and daily rate quoted per project). See our <a href=\"\/project-planning\/\" style=\"color:var(--gold-dk);font-weight:700\">Project Planning Guide<\/a> for details.<\/div> <\/details> <details> <summary>What installation documentation is included with each order?<\/summary> <div class=\"faq-body\">Six deliverables ship with every order, printed and digital: English installation manual with annotated photos, 2D\/3D technical drawings, complete wiring diagrams, pre-assembly FAI photos, bolt schedule with hardware list, and a commissioning checklist. Hard copies travel in the crate; digital copies are emailed within 3 days of production completion. The documentation is written for professional installation and maintenance teams and covers mechanical assembly, torque specifications, electrical schematics and safety device mounting.<\/div> <\/details> <details> <summary>What technical support is available during installation?<\/summary> <div class=\"faq-body\">Remote support is included with every order. The installation team can contact the RAX account manager via WhatsApp with photos or video at any stage. During business hours (Mon-Sat, 9:00-18:00 CST), an engineer responds within 2 hours. For issues requiring live interaction, a video call is arranged immediately. A free 30-minute video-call walkthrough is included for the first installation of any RAX door type &#8211; the engineer shares technical drawings on screen and guides the team through each step in real time.<\/div> <\/details> <details> <summary>Can RAX provide on-site engineering supervision?<\/summary> <div class=\"faq-body\">For projects of 10+ doors, on-site supervision by a RAX engineer is available at cost &#8211; travel, accommodation and daily rate are quoted per project. For 1-9 doors, remote guidance is included free: video calls, WhatsApp support and full documentation. Most clients in the 1-9 door range complete installation remotely without issue. For multi-site rollouts, mention the project scope in the inquiry and RAX will structure the support package accordingly. See our <a href=\"\/project-planning\/\" style=\"color:var(--gold-dk);font-weight:700\">Project Planning Guide<\/a> for details.<\/div> <\/details> <details> <summary>What is the typical installation timeline?<\/summary> <div class=\"faq-body\">Typical times for a prepared opening with a professional 2-3 person installation crew: a single high-speed door takes 2-4 hours; a sectional door takes 3-5 hours; a roller shutter takes 2-3 hours. Cold storage doors add 1-2 hours for seal verification. The installation manual includes a time estimate for the specific door size on the cover page, so project managers can plan labor and scheduling accordingly.<\/div> <\/details> <\/div> <\/div>\n<\/section> <!-- FINAL CTA -->\n<section class=\"finalcta\"> <div class=\"wrap\"> <span class=\"eyebrow\">Trusted Worldwide<\/span> <h2>Start Every Installation with Confidence<\/h2> <p>Over 5,000 professional installations across 50+ countries &#8211; from single high-speed doors in European food plants to 40-door logistics hubs in Southeast Asia. The installation team installs; RAX engineers stand behind every bolt, wire and limit switch with comprehensive documentation and remote support. Every door is 100,000-cycle fatigue tested before it leaves our factory, CE EN 13241 certified, and backed by a 2-year door body \/ 3-year operator \/ 5-year servo motor warranty.<\/p> <div class=\"cta-row\"> <a class=\"btn\" href=\"\/contact-us\/\">Get a Free Quote<\/a>\n<\/div>\n<\/div>\n<\/section> <\/div> ","protected":false},"excerpt":{"rendered":"<p>\u0413\u043b\u0430\u0432\u043d\u0430\u044f \/ \u041f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u041a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u043d\u0430\u044f \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u041f\u043e\u043b\u043d\u044b\u0439 \u043f\u0430\u043a\u0435\u0442 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0438 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u041a\u0430\u0436\u0434\u0430\u044f \u0434\u0432\u0435\u0440\u044c RAX \u043f\u043e\u0441\u0442\u0430\u0432\u043b\u044f\u0435\u0442\u0441\u044f \u0441 \u043f\u043e\u043b\u043d\u044b\u043c \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0442\u043e\u043c \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0438\u0438 \u0434\u043b\u044f \u0431\u0440\u0438\u0433\u0430\u0434\u044b \u043c\u043e\u043d\u0442\u0430\u0436\u043d\u0438\u043a\u043e\u0432 \u2014 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0441\u0442\u0432\u0430 \u043d\u0430 \u0430\u043d\u0433\u043b\u0438\u0439\u0441\u043a\u043e\u043c \u044f\u0437\u044b\u043a\u0435, \u0441\u0445\u0435\u043c\u044b \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0439, FAI-\u0444\u043e\u0442\u043e\u0433\u0440\u0430\u0444\u0438\u0438 \u0438 \u043f\u043e\u0448\u0430\u0433\u043e\u0432\u044b\u0439 \u0447\u0435\u043a-\u043b\u0438\u0441\u0442 \u0432\u0432\u043e\u0434\u0430 \u0432 \u044d\u043a\u0441\u043f\u043b\u0443\u0430\u0442\u0430\u0446\u0438\u044e. \u0423\u0434\u0430\u043b\u0451\u043d\u043d\u043e\u0435 \u0432\u0438\u0434\u0435\u043e\u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0442\u0430\u0446\u0438\u043e\u043d\u043d\u043e\u0435 \u0441\u043e\u043f\u0440\u043e\u0432\u043e\u0436\u0434\u0435\u043d\u0438\u0435 \u043e\u0442 \u043d\u0430\u0448\u0438\u0445 \u0438\u043d\u0436\u0435\u043d\u0435\u0440\u043e\u0432 \u0432\u043a\u043b\u044e\u0447\u0435\u043d\u043e \u0432 \u043a\u0430\u0436\u0434\u044b\u0439 \u0437\u0430\u043a\u0430\u0437. \u0417\u0430\u043f\u0440\u043e\u0441\u0438\u0442\u044c \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0438\u044e \u043f\u043e \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0435 \u041f\u0430\u043a\u0435\u0442 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u0430\u0446\u0438\u0438 \u0427\u0442\u043e \u0432\u0445\u043e\u0434\u0438\u0442 \u0432 \u2026 <a title=\"\u041f\u043e\u0434\u0434\u0435\u0440\u0436\u043a\u0430 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438\" class=\"read-more\" href=\"https:\/\/www.raxdoors.com\/ru\/installation-support\/\" aria-label=\"\u0427\u0438\u0442\u0430\u0442\u044c \u0434\u0430\u043b\u0435\u0435: Installation Support\">\u0427\u0438\u0442\u0430\u0442\u044c \u0434\u0430\u043b\u0435\u0435<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":13,"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":6517,"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/pages\/147\/revisions\/6517"}],"wp:attachment":[{"href":"https:\/\/www.raxdoors.com\/ru\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}