{"id":147,"date":"2026-08-02T19:14:38","date_gmt":"2026-08-02T19:14:38","guid":{"rendered":"https:\/\/www.raxdoors.com\/installation-support\/"},"modified":"2026-09-12T21:39:07","modified_gmt":"2026-09-12T13:39:07","slug":"installation-support","status":"publish","type":"page","link":"https:\/\/www.raxdoors.com\/pt\/installation-support\/","title":{"rendered":"Suporte de Instala\u00e7\u00e3o"},"content":{"rendered":"\n<!-- deliverable: wp-fragment -->\n<!-- RAX Door Technology - Installation Support page (wp-fragment). 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Support Package<\/h1>\n    <p class=\"sub\">Every RAX door ships with a complete installation documentation package for the installation team &#8211; English manuals, wiring diagrams, FAI photos and a step-by-step commissioning checklist. Remote video-call guidance from our engineers is included with every order.<\/p>\n    <div class=\"cta-row\">\n      <a class=\"btn\" href=\"\/contact-us\/\">Request Installation Docs<\/a>\n<\/div>\n  <\/div>\n<\/section>\n\n<!-- WHAT'S IN THE BOX -->\n<section class=\"section alt\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Documentation Package<\/span>\n    <h2>What&#8217;s in the Box<\/h2>\n    <p class=\"lead\">Six deliverables ship with every order &#8211; printed and digital. The installation team receives the same documentation RAX factory technicians use during the 100,000-cycle fatigue test.<\/p>\n    <div class=\"grid c3\" style=\"margin-top:40px\">\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-book-open\"><\/i><\/div>\n        <h3>English Installation Manual<\/h3>\n        <p>Step-by-step assembly instructions with annotated photos at every stage. Written for professional installation and maintenance teams. Covers mechanical assembly, hardware torque specs and safety device mounting.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-drafting-compass\"><\/i><\/div>\n        <h3>technical drawings<\/h3>\n        <p>2D layout drawings showing exact mounting positions, anchor points and clearance dimensions. 3D assembly views illustrate component orientation and sequence. PDF formats included for the site engineer.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-bolt\"><\/i><\/div>\n        <h3>Wiring Diagrams<\/h3>\n        <p>Complete electrical schematics for the motor, control box, safety photocells, edge sensors and any optional devices (radar, loop detector, interlock). Color-coded wire labels match the physical harness in the crate.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-camera\"><\/i><\/div>\n        <h3>Pre-Assembly Report<\/h3>\n        <p>First Article Inspection photos taken during factory testing. Every component fit is documented before the crate is opened &#8211; track joints, panel alignment, motor mounting and limit switch positions documented frame by frame.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-list-check\"><\/i><\/div>\n        <h3>Bolt Schedule &amp; Hardware List<\/h3>\n        <p>Every fastener, bracket, anchor and seal is itemized with size, quantity and installation position. No missing-hardware surprises on site. If anything is short, reference the list and we ship replacements via DHL\/FedEx within 5-7 days.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-clipboard-check\"><\/i><\/div>\n        <h3>Commissioning Checklist<\/h3>\n        <p>Final test procedure covering 100 operational cycles, safety reversal verification, limit switch calibration, emergency release function and seal inspection. Once signed off, the installation record is archived at RAX for 5 years.<\/p>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- INSTALLATION SUPPORT PROCESS -->\n<section class=\"section\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">From Factory Floor to Site<\/span>\n    <h2>Installation Support Process<\/h2>\n    <p class=\"lead\">Five structured steps from production completion to a fully commissioned door. RAX engineers are reachable at every stage through remote support channels.<\/p>\n    <div class=\"steps\" style=\"margin-top:40px\">\n\n      <div class=\"step\">\n        <span class=\"s-num\">1<\/span>\n        <h3>Receive Documentation Package<\/h3>\n        <p>Within 3 days of production completion, the full documentation set ships by email: manual, wiring diagrams, FAI photos, bolt schedule and commissioning checklist. Hard copies travel in the crate.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">2<\/span>\n        <h3>Site Preparation Review<\/h3>\n        <p>A RAX engineer reviews the opening dimensions, lintel depth, side room and headroom via video call before the door arrives. Anchor positions are confirmed and any site adjustments are flagged early &#8211; before the crate is opened.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">3<\/span>\n        <h3>Guided Assembly<\/h3>\n        <p>The installation team follows the manual step by step. WhatsApp or video-call support is available in real time during the build. Photos of any stage can be sent for engineer confirmation before proceeding to the next step.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">4<\/span>\n        <h3>Electrical Connection<\/h3>\n        <p>The motor, control box and safety devices are wired using the color-coded wiring diagrams. If a connection is unclear, a screen or camera feed can be shared &#8211; a RAX engineer walks through the schematic with the installation team live and troubleshoots on the spot.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">5<\/span>\n        <h3>Commissioning &amp; Handover<\/h3>\n        <p>The 100-cycle test is run, safety reversal is verified, limits are calibrated and the commissioning checklist is signed off. The completed record is archived at RAX for 5 years alongside the tooling and engineering files for future reference.<\/p>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- BY DOOR TYPE -->\n<section class=\"section alt\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Product-Specific Guidance<\/span>\n    <h2>Installation Considerations by Door Type<\/h2>\n    <p class=\"lead\">Each door type has unique critical steps. The installation manual covers all of them in detail &#8211; here are the key focus areas RAX engineers emphasize for each product line.<\/p>\n    <div class=\"grid c2\" style=\"margin-top:40px\">\n\n      <div class=\"door-card\">\n        <h3>High Speed Doors<\/h3>\n        <p>Precision matters most here. Track alignment within 2 mm over the full height ensures smooth curtain travel at speeds up to 2.5 m\/s. The servo parameter setup is guided step-by-step in the manual with factory-default values pre-loaded.<\/p>\n        <ul>\n          <li>Track alignment and plumb verification (2 mm tolerance)<\/li>\n          <li>Tension spring calibration to curtain weight<\/li>\n          <li>Servo motor parameter setup (speed, acceleration, brake delay)<\/li>\n          <li>Safety photocell and bottom-edge sensor positioning<\/li>\n        <\/ul>\n        <a href=\"\/high-speed-doors\/\">View High Speed Doors &rarr;<\/a>\n      <\/div>\n\n      <div class=\"door-card\">\n        <h3>Sectional Doors<\/h3>\n        <p>Torsion spring winding is the critical safety step &#8211; the manual specifies exact winding turns for the door weight and includes winding-bar technique with photos. Track radius sections must be joined flush to prevent panel binding.<\/p>\n        <ul>\n          <li>Torsion spring winding (exact turns per door weight)<\/li>\n          <li>Track radius section joining and alignment<\/li>\n          <li>Panel joining with hinge and roller installation sequence<\/li>\n          <li>Operator chain\/belt tension and limit setting<\/li>\n        <\/ul>\n        <a href=\"\/sectional-doors\/\">View Sectional Doors &rarr;<\/a>\n      <\/div>\n\n      <div class=\"door-card\">\n        <h3>Roller Shutter Doors<\/h3>\n        <p>Barrel mounting must be level within 1 mm across the full width to prevent curtain drift. Slat threading follows a specific interlock orientation shown in the manual. Limit switch setting is the final calibration step.<\/p>\n        <ul>\n          <li>Barrel mounting and level verification (1 mm across width)<\/li>\n          <li>Slat threading with correct interlock orientation<\/li>\n          <li>Limit switch setting for open\/close travel<\/li>\n          <li>Guide rail fixing and bottom rail seal engagement<\/li>\n        <\/ul>\n        <a href=\"\/roller-shutter-doors\/\">View Roller Shutter Doors &rarr;<\/a>\n      <\/div>\n\n      <div class=\"door-card\">\n        <h3>Cold Storage Doors<\/h3>\n        <p>Seal integrity is the priority &#8211; every gasket joint and insulation seam must be verified before commissioning. Heating wire connection prevents frame icing and is covered with a dedicated wiring sub-diagram in the documentation package.<\/p>\n        <ul>\n          <li>Seal integrity check (gasket compression and continuity)<\/li>\n          <li>Heating wire connection for frame anti-icing<\/li>\n          <li>Insulation joint sealing at panel-to-frame interface<\/li>\n          <li>Pressure relief valve verification (for below -18&#176;C rooms)<\/li>\n        <\/ul>\n        <a href=\"\/cold-room-doors\/\">View Cold Storage Doors &rarr;<\/a>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- REMOTE VIDEO GUIDANCE -->\n<section class=\"section dark\">\n  <div class=\"wrap\">\n    <div class=\"feature-grid\">\n      <div>\n        <span class=\"eyebrow\">Premium Support Option<\/span>\n        <h2>Remote Video-Call Installation Guidance<\/h2>\n        <p class=\"lead\">The first installation of each RAX door type is covered. A RAX engineer joins the installation team on a live video call, shares the technical drawings on screen, and walks through every step in real time &#8211; from the first anchor bolt to the final limit-switch calibration.<\/p>\n        <ul class=\"feature-list\">\n          <li><strong>Free 30-minute video call<\/strong> for the first installation of any RAX door type<\/li>\n          <li><strong>Screen-share technical walkthrough<\/strong> &#8211; engineer highlights each mounting point and sequence on the drawings live<\/li>\n          <li><strong>Real-time troubleshooting<\/strong> during assembly &#8211; point a camera at any component and get immediate guidance<\/li>\n          <li><strong>Available Mon-Sat, 9:00-18:00 CST (UTC+8)<\/strong> &#8211; book a slot with the account manager 24 hours ahead<\/li>\n          <li><strong>Engineer speaks English + Chinese<\/strong> &#8211; technical vocabulary included, no translation lag on critical steps<\/li>\n        <\/ul>\n        <div class=\"cta-row\" style=\"margin-top:30px\">\n<a class=\"btn ghost\" href=\"\/technical-support\/\">Technical Support &amp; Spare Parts<\/a>\n        <\/div>\n      <\/div>\n      <div class=\"feature-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.raxdoors.com\/wp-content\/uploads\/2026\/08\/rax-door-company-2.jpg\" alt=\"Industrial door assembly area at the RAX factory - the same build steps RAX engineers walk through with the installation team on a remote video call\" width=\"560\" height=\"420\" loading=\"lazy\">\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- FAQ -->\n<section class=\"section\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Common Questions<\/span>\n    <h2>Installation Support FAQ<\/h2>\n    <p class=\"lead\" style=\"margin-bottom:36px\">Answers to the questions buyers ask most before placing their first order. For more, visit our <a href=\"\/faq\/\" style=\"color:var(--gold-dk);font-weight:700\">full FAQ page<\/a>.<\/p>\n    <div class=\"faq-wrap\">\n\n      <details>\n        <summary>Does RAX provide on-site installation?<\/summary>\n        <div class=\"faq-body\">RAX is a manufacturer and does not provide on-site installation as a standard service. Every order ships with a complete installation documentation package &#8211; English manuals, wiring diagrams, FAI photos, bolt schedule and commissioning checklist &#8211; written for professional installation teams. Remote video-call guidance from RAX engineers is included with every order. For projects of 10+ doors, on-site engineering supervision is available at cost (travel, accommodation and daily rate quoted per project). See our <a href=\"\/project-planning\/\" style=\"color:var(--gold-dk);font-weight:700\">Project Planning Guide<\/a> for details.<\/div>\n      <\/details>\n\n      <details>\n        <summary>What installation documentation is included with each order?<\/summary>\n        <div class=\"faq-body\">Six deliverables ship with every order, printed and digital: English installation manual with annotated photos, 2D\/3D technical drawings, complete wiring diagrams, pre-assembly FAI photos, bolt schedule with hardware list, and a commissioning checklist. Hard copies travel in the crate; digital copies are emailed within 3 days of production completion. The documentation is written for professional installation and maintenance teams and covers mechanical assembly, torque specifications, electrical schematics and safety device mounting.<\/div>\n      <\/details>\n\n      <details>\n        <summary>What technical support is available during installation?<\/summary>\n        <div class=\"faq-body\">Remote support is included with every order. The installation team can contact the RAX account manager via WhatsApp with photos or video at any stage. During business hours (Mon-Sat, 9:00-18:00 CST), an engineer responds within 2 hours. For issues requiring live interaction, a video call is arranged immediately. A free 30-minute video-call walkthrough is included for the first installation of any RAX door type &#8211; the engineer shares technical drawings on screen and guides the team through each step in real time.<\/div>\n      <\/details>\n\n      <details>\n        <summary>Can RAX provide on-site engineering supervision?<\/summary>\n        <div class=\"faq-body\">For projects of 10+ doors, on-site supervision by a RAX engineer is available at cost &#8211; travel, accommodation and daily rate are quoted per project. For 1-9 doors, remote guidance is included free: video calls, WhatsApp support and full documentation. Most clients in the 1-9 door range complete installation remotely without issue. For multi-site rollouts, mention the project scope in the inquiry and RAX will structure the support package accordingly. See our <a href=\"\/project-planning\/\" style=\"color:var(--gold-dk);font-weight:700\">Project Planning Guide<\/a> for details.<\/div>\n      <\/details>\n\n      <details>\n        <summary>What is the typical installation timeline?<\/summary>\n        <div class=\"faq-body\">Typical times for a prepared opening with a professional 2-3 person installation crew: a single high-speed door takes 2-4 hours; a sectional door takes 3-5 hours; a roller shutter takes 2-3 hours. Cold storage doors add 1-2 hours for seal verification. The installation manual includes a time estimate for the specific door size on the cover page, so project managers can plan labor and scheduling accordingly.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- FINAL CTA -->\n<section class=\"finalcta\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Trusted Worldwide<\/span>\n    <h2>Start Every Installation with Confidence<\/h2>\n    <p>Over 5,000 professional installations across 50+ countries &#8211; from single high-speed doors in European food plants to 40-door logistics hubs in Southeast Asia. The installation team installs; RAX engineers stand behind every bolt, wire and limit switch with comprehensive documentation and remote support. Every door is 100,000-cycle fatigue tested before it leaves our Cangzhou factory, CE EN 13241 certified, and backed by a 2-year door body \/ 3-year operator \/ 5-year servo motor warranty.<\/p>\n    <div class=\"cta-row\">\n      <a class=\"btn\" href=\"\/contact-us\/\">Get a Free Quote<\/a>\n<\/div>\n<\/div>\n<\/section>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Home\/ Suporte de Instala\u00e7\u00e3o Suporte de Instala\u00e7\u00e3o Abrangente Pacote de Suporte de Instala\u00e7\u00e3o Completo Cada porta RAX \u00e9 enviada com um pacote completo de documenta\u00e7\u00e3o de instala\u00e7\u00e3o para a equipe de instala\u00e7\u00e3o \u2013 manuais em ingl\u00eas, diagramas de fia\u00e7\u00e3o, fotos FAI e uma lista de verifica\u00e7\u00e3o de comissionamento passo a passo. Orienta\u00e7\u00e3o por videochamada remota de nossos engenheiros est\u00e1 inclu\u00edda em cada pedido. Solicitar Documentos de Instala\u00e7\u00e3o Pacote de Documenta\u00e7\u00e3o O que est\u00e1 no \u2026 <a title=\"Suporte de Instala\u00e7\u00e3o\" class=\"read-more\" href=\"https:\/\/www.raxdoors.com\/pt\/installation-support\/\" aria-label=\"Leia mais sobre Suporte de Instala\u00e7\u00e3o\">Ler mais<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":11,"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":4204,"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/pages\/147\/revisions\/4204"}],"wp:attachment":[{"href":"https:\/\/www.raxdoors.com\/pt\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}