{"id":147,"date":"2026-08-02T19:14:38","date_gmt":"2026-08-02T19:14:38","guid":{"rendered":"https:\/\/www.raxdoors.com\/installation-support\/"},"modified":"2026-09-12T21:39:07","modified_gmt":"2026-09-12T13:39:07","slug":"installation-support","status":"publish","type":"page","link":"https:\/\/www.raxdoors.com\/ar\/installation-support\/","title":{"rendered":"\u062f\u0639\u0645 \u0627\u0644\u062a\u062b\u0628\u064a\u062a"},"content":{"rendered":"\n<!-- deliverable: wp-fragment -->\n<!-- RAX Door Technology - Installation Support page (wp-fragment). 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Support Package<\/h1>\n    <p class=\"sub\">Every RAX door ships with a complete installation documentation package for the installation team &#8211; English manuals, wiring diagrams, FAI photos and a step-by-step commissioning checklist. Remote video-call guidance from our engineers is included with every order.<\/p>\n    <div class=\"cta-row\">\n      <a class=\"btn\" href=\"\/contact-us\/\">Request Installation Docs<\/a>\n<\/div>\n  <\/div>\n<\/section>\n\n<!-- WHAT'S IN THE BOX -->\n<section class=\"section alt\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Documentation Package<\/span>\n    <h2>What&#8217;s in the Box<\/h2>\n    <p class=\"lead\">Six deliverables ship with every order &#8211; printed and digital. The installation team receives the same documentation RAX factory technicians use during the 100,000-cycle fatigue test.<\/p>\n    <div class=\"grid c3\" style=\"margin-top:40px\">\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-book-open\"><\/i><\/div>\n        <h3>English Installation Manual<\/h3>\n        <p>Step-by-step assembly instructions with annotated photos at every stage. Written for professional installation and maintenance teams. Covers mechanical assembly, hardware torque specs and safety device mounting.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-drafting-compass\"><\/i><\/div>\n        <h3>technical drawings<\/h3>\n        <p>2D layout drawings showing exact mounting positions, anchor points and clearance dimensions. 3D assembly views illustrate component orientation and sequence. PDF formats included for the site engineer.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-bolt\"><\/i><\/div>\n        <h3>Wiring Diagrams<\/h3>\n        <p>Complete electrical schematics for the motor, control box, safety photocells, edge sensors and any optional devices (radar, loop detector, interlock). Color-coded wire labels match the physical harness in the crate.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-camera\"><\/i><\/div>\n        <h3>Pre-Assembly Report<\/h3>\n        <p>First Article Inspection photos taken during factory testing. Every component fit is documented before the crate is opened &#8211; track joints, panel alignment, motor mounting and limit switch positions documented frame by frame.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-list-check\"><\/i><\/div>\n        <h3>Bolt Schedule &amp; Hardware List<\/h3>\n        <p>Every fastener, bracket, anchor and seal is itemized with size, quantity and installation position. No missing-hardware surprises on site. If anything is short, reference the list and we ship replacements via DHL\/FedEx within 5-7 days.<\/p>\n      <\/div>\n\n      <div class=\"card\">\n        <div class=\"icon\"><i class=\"fa-solid fa-clipboard-check\"><\/i><\/div>\n        <h3>Commissioning Checklist<\/h3>\n        <p>Final test procedure covering 100 operational cycles, safety reversal verification, limit switch calibration, emergency release function and seal inspection. Once signed off, the installation record is archived at RAX for 5 years.<\/p>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- INSTALLATION SUPPORT PROCESS -->\n<section class=\"section\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">From Factory Floor to Site<\/span>\n    <h2>Installation Support Process<\/h2>\n    <p class=\"lead\">Five structured steps from production completion to a fully commissioned door. RAX engineers are reachable at every stage through remote support channels.<\/p>\n    <div class=\"steps\" style=\"margin-top:40px\">\n\n      <div class=\"step\">\n        <span class=\"s-num\">1<\/span>\n        <h3>Receive Documentation Package<\/h3>\n        <p>Within 3 days of production completion, the full documentation set ships by email: manual, wiring diagrams, FAI photos, bolt schedule and commissioning checklist. Hard copies travel in the crate.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">2<\/span>\n        <h3>Site Preparation Review<\/h3>\n        <p>A RAX engineer reviews the opening dimensions, lintel depth, side room and headroom via video call before the door arrives. Anchor positions are confirmed and any site adjustments are flagged early &#8211; before the crate is opened.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">3<\/span>\n        <h3>Guided Assembly<\/h3>\n        <p>The installation team follows the manual step by step. WhatsApp or video-call support is available in real time during the build. Photos of any stage can be sent for engineer confirmation before proceeding to the next step.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">4<\/span>\n        <h3>Electrical Connection<\/h3>\n        <p>The motor, control box and safety devices are wired using the color-coded wiring diagrams. If a connection is unclear, a screen or camera feed can be shared &#8211; a RAX engineer walks through the schematic with the installation team live and troubleshoots on the spot.<\/p>\n      <\/div>\n\n      <div class=\"step\">\n        <span class=\"s-num\">5<\/span>\n        <h3>Commissioning &amp; Handover<\/h3>\n        <p>The 100-cycle test is run, safety reversal is verified, limits are calibrated and the commissioning checklist is signed off. The completed record is archived at RAX for 5 years alongside the tooling and engineering files for future reference.<\/p>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- BY DOOR TYPE -->\n<section class=\"section alt\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Product-Specific Guidance<\/span>\n    <h2>Installation Considerations by Door Type<\/h2>\n    <p class=\"lead\">Each door type has unique critical steps. The installation manual covers all of them in detail &#8211; here are the key focus areas RAX engineers emphasize for each product line.<\/p>\n    <div class=\"grid c2\" style=\"margin-top:40px\">\n\n      <div class=\"door-card\">\n        <h3>High Speed Doors<\/h3>\n        <p>Precision matters most here. Track alignment within 2 mm over the full height ensures smooth curtain travel at speeds up to 2.5 m\/s. The servo parameter setup is guided step-by-step in the manual with factory-default values pre-loaded.<\/p>\n        <ul>\n          <li>Track alignment and plumb verification (2 mm tolerance)<\/li>\n          <li>Tension spring calibration to curtain weight<\/li>\n          <li>Servo motor parameter setup (speed, acceleration, brake delay)<\/li>\n          <li>Safety photocell and bottom-edge sensor positioning<\/li>\n        <\/ul>\n        <a href=\"\/high-speed-doors\/\">View High Speed Doors &rarr;<\/a>\n      <\/div>\n\n      <div class=\"door-card\">\n        <h3>Sectional Doors<\/h3>\n        <p>Torsion spring winding is the critical safety step &#8211; the manual specifies exact winding turns for the door weight and includes winding-bar technique with photos. Track radius sections must be joined flush to prevent panel binding.<\/p>\n        <ul>\n          <li>Torsion spring winding (exact turns per door weight)<\/li>\n          <li>Track radius section joining and alignment<\/li>\n          <li>Panel joining with hinge and roller installation sequence<\/li>\n          <li>Operator chain\/belt tension and limit setting<\/li>\n        <\/ul>\n        <a href=\"\/sectional-doors\/\">View Sectional Doors &rarr;<\/a>\n      <\/div>\n\n      <div class=\"door-card\">\n        <h3>Roller Shutter Doors<\/h3>\n        <p>Barrel mounting must be level within 1 mm across the full width to prevent curtain drift. Slat threading follows a specific interlock orientation shown in the manual. Limit switch setting is the final calibration step.<\/p>\n        <ul>\n          <li>Barrel mounting and level verification (1 mm across width)<\/li>\n          <li>Slat threading with correct interlock orientation<\/li>\n          <li>Limit switch setting for open\/close travel<\/li>\n          <li>Guide rail fixing and bottom rail seal engagement<\/li>\n        <\/ul>\n        <a href=\"\/roller-shutter-doors\/\">View Roller Shutter Doors &rarr;<\/a>\n      <\/div>\n\n      <div class=\"door-card\">\n        <h3>Cold Storage Doors<\/h3>\n        <p>Seal integrity is the priority &#8211; every gasket joint and insulation seam must be verified before commissioning. Heating wire connection prevents frame icing and is covered with a dedicated wiring sub-diagram in the documentation package.<\/p>\n        <ul>\n          <li>Seal integrity check (gasket compression and continuity)<\/li>\n          <li>Heating wire connection for frame anti-icing<\/li>\n          <li>Insulation joint sealing at panel-to-frame interface<\/li>\n          <li>Pressure relief valve verification (for below -18&#176;C rooms)<\/li>\n        <\/ul>\n        <a href=\"\/cold-room-doors\/\">View Cold Storage Doors &rarr;<\/a>\n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- REMOTE VIDEO GUIDANCE -->\n<section class=\"section dark\">\n  <div class=\"wrap\">\n    <div class=\"feature-grid\">\n      <div>\n        <span class=\"eyebrow\">Premium Support Option<\/span>\n        <h2>Remote Video-Call Installation Guidance<\/h2>\n        <p class=\"lead\">The first installation of each RAX door type is covered. A RAX engineer joins the installation team on a live video call, shares the technical drawings on screen, and walks through every step in real time &#8211; from the first anchor bolt to the final limit-switch calibration.<\/p>\n        <ul class=\"feature-list\">\n          <li><strong>Free 30-minute video call<\/strong> for the first installation of any RAX door type<\/li>\n          <li><strong>Screen-share technical walkthrough<\/strong> &#8211; engineer highlights each mounting point and sequence on the drawings live<\/li>\n          <li><strong>Real-time troubleshooting<\/strong> during assembly &#8211; point a camera at any component and get immediate guidance<\/li>\n          <li><strong>Available Mon-Sat, 9:00-18:00 CST (UTC+8)<\/strong> &#8211; book a slot with the account manager 24 hours ahead<\/li>\n          <li><strong>Engineer speaks English + Chinese<\/strong> &#8211; technical vocabulary included, no translation lag on critical steps<\/li>\n        <\/ul>\n        <div class=\"cta-row\" style=\"margin-top:30px\">\n<a class=\"btn ghost\" href=\"\/technical-support\/\">Technical Support &amp; Spare Parts<\/a>\n        <\/div>\n      <\/div>\n      <div class=\"feature-img\">\n        <img decoding=\"async\" src=\"https:\/\/www.raxdoors.com\/wp-content\/uploads\/2026\/08\/rax-door-company-2.jpg\" alt=\"Industrial door assembly area at the RAX factory - the same build steps RAX engineers walk through with the installation team on a remote video call\" width=\"560\" height=\"420\" loading=\"lazy\">\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- FAQ -->\n<section class=\"section\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Common Questions<\/span>\n    <h2>Installation Support FAQ<\/h2>\n    <p class=\"lead\" style=\"margin-bottom:36px\">Answers to the questions buyers ask most before placing their first order. For more, visit our <a href=\"\/faq\/\" style=\"color:var(--gold-dk);font-weight:700\">full FAQ page<\/a>.<\/p>\n    <div class=\"faq-wrap\">\n\n      <details>\n        <summary>Does RAX provide on-site installation?<\/summary>\n        <div class=\"faq-body\">RAX is a manufacturer and does not provide on-site installation as a standard service. Every order ships with a complete installation documentation package &#8211; English manuals, wiring diagrams, FAI photos, bolt schedule and commissioning checklist &#8211; written for professional installation teams. Remote video-call guidance from RAX engineers is included with every order. For projects of 10+ doors, on-site engineering supervision is available at cost (travel, accommodation and daily rate quoted per project). See our <a href=\"\/project-planning\/\" style=\"color:var(--gold-dk);font-weight:700\">Project Planning Guide<\/a> for details.<\/div>\n      <\/details>\n\n      <details>\n        <summary>What installation documentation is included with each order?<\/summary>\n        <div class=\"faq-body\">Six deliverables ship with every order, printed and digital: English installation manual with annotated photos, 2D\/3D technical drawings, complete wiring diagrams, pre-assembly FAI photos, bolt schedule with hardware list, and a commissioning checklist. Hard copies travel in the crate; digital copies are emailed within 3 days of production completion. The documentation is written for professional installation and maintenance teams and covers mechanical assembly, torque specifications, electrical schematics and safety device mounting.<\/div>\n      <\/details>\n\n      <details>\n        <summary>What technical support is available during installation?<\/summary>\n        <div class=\"faq-body\">Remote support is included with every order. The installation team can contact the RAX account manager via WhatsApp with photos or video at any stage. During business hours (Mon-Sat, 9:00-18:00 CST), an engineer responds within 2 hours. For issues requiring live interaction, a video call is arranged immediately. A free 30-minute video-call walkthrough is included for the first installation of any RAX door type &#8211; the engineer shares technical drawings on screen and guides the team through each step in real time.<\/div>\n      <\/details>\n\n      <details>\n        <summary>Can RAX provide on-site engineering supervision?<\/summary>\n        <div class=\"faq-body\">For projects of 10+ doors, on-site supervision by a RAX engineer is available at cost &#8211; travel, accommodation and daily rate are quoted per project. For 1-9 doors, remote guidance is included free: video calls, WhatsApp support and full documentation. Most clients in the 1-9 door range complete installation remotely without issue. For multi-site rollouts, mention the project scope in the inquiry and RAX will structure the support package accordingly. See our <a href=\"\/project-planning\/\" style=\"color:var(--gold-dk);font-weight:700\">Project Planning Guide<\/a> for details.<\/div>\n      <\/details>\n\n      <details>\n        <summary>What is the typical installation timeline?<\/summary>\n        <div class=\"faq-body\">Typical times for a prepared opening with a professional 2-3 person installation crew: a single high-speed door takes 2-4 hours; a sectional door takes 3-5 hours; a roller shutter takes 2-3 hours. Cold storage doors add 1-2 hours for seal verification. The installation manual includes a time estimate for the specific door size on the cover page, so project managers can plan labor and scheduling accordingly.<\/div>\n      <\/details>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- FINAL CTA -->\n<section class=\"finalcta\">\n  <div class=\"wrap\">\n    <span class=\"eyebrow\">Trusted Worldwide<\/span>\n    <h2>Start Every Installation with Confidence<\/h2>\n    <p>Over 5,000 professional installations across 50+ countries &#8211; from single high-speed doors in European food plants to 40-door logistics hubs in Southeast Asia. The installation team installs; RAX engineers stand behind every bolt, wire and limit switch with comprehensive documentation and remote support. Every door is 100,000-cycle fatigue tested before it leaves our Cangzhou factory, CE EN 13241 certified, and backed by a 2-year door body \/ 3-year operator \/ 5-year servo motor warranty.<\/p>\n    <div class=\"cta-row\">\n      <a class=\"btn\" href=\"\/contact-us\/\">Get a Free Quote<\/a>\n<\/div>\n<\/div>\n<\/section>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \/ \u062f\u0639\u0645 \u0627\u0644\u062a\u0631\u0643\u064a\u0628 \u062f\u0639\u0645 \u062a\u0631\u0643\u064a\u0628 \u0634\u0627\u0645\u0644 \u062d\u0632\u0645\u0629 \u062f\u0639\u0645 \u062a\u0631\u0643\u064a\u0628 \u0643\u0627\u0645\u0644\u0629 \u062a\u0623\u062a\u064a \u0643\u0644 \u0628\u0648\u0627\u0628\u0629 RAX \u0645\u0632\u0648\u0651\u062f\u0629 \u0628\u062d\u0632\u0645\u0629 \u0648\u062b\u0627\u0626\u0642 \u062a\u0631\u0643\u064a\u0628 \u0643\u0627\u0645\u0644\u0629 \u0644\u0641\u0631\u064a\u0642 \u0627\u0644\u062a\u0631\u0643\u064a\u0628 \u2013 \u0643\u062a\u064a\u0628\u0627\u062a \u0628\u0627\u0644\u0625\u0646\u062c\u0644\u064a\u0632\u064a\u0629\u060c \u0648\u0645\u062e\u0637\u0637\u0627\u062a \u062a\u0648\u0635\u064a\u0644 \u0627\u0644\u0623\u0633\u0644\u0627\u0643\u060c \u0648\u0635\u0648\u0631 FAI\u060c \u0648\u0642\u0627\u0626\u0645\u0629 \u0645\u0631\u0627\u062c\u0639\u0629 \u0644\u0644\u062a\u0631\u0643\u064a\u0628 \u0648\u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u062e\u0637\u0648\u0629 \u0628\u062e\u0637\u0648\u0629. \u064a\u062a\u0636\u0645\u0651\u0646 \u0643\u0644 \u0637\u0644\u0628 \u0625\u0631\u0634\u0627\u062f\u064b\u0627 \u0639\u0646 \u0628\u064f\u0639\u062f \u0639\u0628\u0631 \u0645\u0643\u0627\u0644\u0645\u0629 \u0641\u064a\u062f\u064a\u0648 \u0645\u0646 \u0645\u0647\u0646\u062f\u0633\u064a\u0646\u0627. \u0637\u0644\u0628 \u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u062a\u0631\u0643\u064a\u0628 \u062d\u0632\u0645\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0645\u0627 \u0647\u0648 \u0641\u064a \u0627\u0644\u0640\u2026 <a title=\"\u062f\u0639\u0645 \u0627\u0644\u062a\u062b\u0628\u064a\u062a\" class=\"read-more\" href=\"https:\/\/www.raxdoors.com\/ar\/installation-support\/\" aria-label=\"\u0627\u0642\u0631\u0623 \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 \u062f\u0639\u0645 \u0627\u0644\u062a\u0631\u0643\u064a\u0628\">\u0627\u0642\u0631\u0623 \u0627\u0644\u0645\u0632\u064a\u062f<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":11,"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":4204,"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/pages\/147\/revisions\/4204"}],"wp:attachment":[{"href":"https:\/\/www.raxdoors.com\/ar\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"\u062f\u0628\u0644\u064a\u0648 \u0628\u064a","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}